NEC Server 320Fd User Manual

NECCare TM  
NECCare Gold  
Warranty Program for the  
Express5800/320Fd  
Fault Tolerant Server  
NECCare Service  
 
Contents  
Introduction.........................................................................................................................4  
Program Highlights.............................................................................................................4  
Installation Services............................................................................................................4  
Relocation Services .......................................................................................................5  
Registered Limited Warranty..............................................................................................5  
Who is Protected?...............................................................................................................6  
What is Covered and What is Not Covered? ......................................................................6  
What NEC Corporation of America Will Pay for and what NEC Corporation of America  
Will Not Pay for..................................................................................................................7  
How You Can Get Warranty Service..................................................................................7  
Limitation of Damages and Implied Warranties.................................................................8  
NECCare Service  
 
Introduction  
NEC Corporation of America, “NECAM”, offers one of the  
strongest warranty programs in the computer industry. This  
document will focus on the NECCare Gold Warranty Program  
for the Express5800/320Fd Fault Tolerant Server.  
Warranty Registration  
For efficient service, register your system online at:  
Upon receipt of the registration information of your new NEC  
product you will be entitled to utilize NEC’s online Self-  
Support web site. You will find such information as; product  
updates, specific warranty coverage for your product or you  
can initiate technical support for your questions all from one  
location.  
Program Highlights  
NEC Corporation of America’s NECCare Gold Warranty  
Program offers you the following benefits:  
3-Years Gold Warranty coverage  
3-Years Customer Replacement Units (CRU) parts  
replacement:  
For those parts designated as CRU, NECAM will  
provide a Next Day Advanced part shipment to the  
customer.  
24x7 toll-free hardware technical phone support in the  
continental US and Canada  
24x7 Email Alert Monitoring  
1-Year telephone support for VMWare (from the initial time  
of purchase)  
Installation Services  
NEC installation services are required when implementing an  
NEC Express5800/300 Series Server. Installation services are  
fee-based and will be conducted by an NEC Engineer and or by  
a Certified NEC Service Provider.  
Requires preplanning for installation by NECAM and the  
Customer. An Installation Site Preparation Guide will be  
delivered and agreed upon between the Customer and  
NECAM prior to installation. This document will provide an  
outline of the installation plans and processes.  
NECCare Service  
 
Installation will take a minimum of one (1) day for  
hardware and one (1) day each to implement/install either  
SRE scripts for up to 2 applications or for Active Upgrade  
Standard implementation. Hardware installation includes;  
hardware, operating system, network connection,  
configuration and administrator training. Anything beyond  
one (1) day will require additional fees.  
Relocation Services  
NEC Relocation services are available as a fee-based service  
delivered by an NEC Engineer and or an Certified NEC  
Service Provider to help Customers protect their IT  
investments by reducing risks, including minimal downtime,  
that are known to be associated with relocation.  
NECAM or the Certified Service Provider will work with  
the Customer to assist with planning and coordination of the  
move.  
Damage caused by relocation without the assistance of NEC  
is not covered under this warranty program. Please refer to  
the section “What is Covered and What is Not Covered” for  
more information.  
Servers moved without the assistance of NEC may require  
recertification to validate warranty.  
The original shipping carton should be retained for limiting  
risks associated with relocation.  
Registered Limited Warranty  
NEC Corporation of America warrants this Product to be free  
from defects in material and workmanship, and agrees to repair  
or replace any part of the enclosed unit that proves defective  
under these terms and conditions.  
If service requires the replacement of any parts, components,  
or modules, the replacement items become the property of  
Customer and the replaced items become the property of  
NECAM. The warranty period for the Machine is from its  
original Date of Installation; the date on the invoice is  
considered the Date of Installation unless NEC notifies you  
otherwise.  
NECAM may use new, used, serviceable, or reconditioned  
parts, components, or modules that are in good working order  
as replacements. Replacement items shall be of like kind and  
quality of those replaced. Spare parts are warranted for ninety  
(90) days.  
NECCare Service  
 
If you do not register your Server with NECAM, you will be  
required to present proof of purchase as evidence of your  
entitlement for warranty service. Please retain your proof of  
purchase with your records.  
Who is Protected?  
This warranty may be enforced only by the original purchaser  
of the Product and is not transferable.  
What is Covered and What is Not Covered?  
Except as specified below, this warranty covers all defects in  
material or workmanship in this Product. The following are not  
covered by this warranty:  
1. Any Product that is not distributed in the U.S.A. or Canada  
by NEC Corporation of America.  
2. Any Product on which the serial number has been defaced,  
modified, or removed.  
3. Any Product that has been removed from the U.S.A. or  
Canada.  
4. Damage, deterioration, or malfunction resulting from:  
Accident, misuse, abuse, neglect, fire, water,  
lightning or other acts of nature, improper storage,  
unauthorized Product modification, or failure to  
follow instructions supplied with the Product.  
Alteration, repair or attempted repair by anyone not  
authorized by NEC Corporation of America.  
Any shipment, reshipment or physical movement of  
the Product (claims must be presented to the  
carrier).  
Relocation, removal, installation or re-installation of  
the Product not managed by NECAM.  
Any other cause that does not relate to a Product  
defect.  
5. Cartons, carrying cases, external cabinets, magnetic or  
digital tapes, or any accessories used in connection with  
the Product.  
NECCare Service  
 
6. This warranty covers only NEC Corporation of America -  
supplied components. Service required as a result of third  
party components is not covered under this warranty,  
including third-party software even if it is distributed by  
NECAM.  
What NEC Corporation of America Will Pay for and what NEC Corporation of  
America Will Not Pay for  
NEC Corporation of America will pay labor and material  
expenses for covered items, but NEC Corporation of America  
will not pay for the following:  
1. Removal or installation charges.  
2. Payment of shipping and related charges incurred in  
returning the Product for warranty repair.  
3. Costs of initial technical adjustments (set-up), including  
adjustment of user controls.  
How You Can Get Warranty Service  
Express5800/300 Series NECCare customers in the continental  
U.S. and Canada have one phone number to use when calling  
for technical support or hardware repair on their  
Express5800/FT server. Calls for initiating a repair request  
should be made by calling 1-866-269-1239. Be prepared to  
provide the Serial Number to your server to NEC for quick  
response.  
NEC Corporation of America may require that you provide the  
original bill of sale or receipt as proof of purchase in order to  
obtain warranty service. Please retain such proof of purchase  
with your records  
For easy reference, write down your Serial Number here and  
keep this document in a safe and accessible location.  
SN____________________________________________  
When arranging for a hardware repair, you will speak with a  
trained technician. The technician will determine whether you  
have a hardware or software failure and then will provide you  
with the appropriate service options. If appropriate, you will  
be given instructions on how to return your CRU part in a  
NECAM supplied box. You may be given a reference number  
that you should retain for your records.  
NECCare Service  
 
If NEC authorizes on-site service for your repair, a qualified  
technician will arrive at your site the next business day from  
the time of dispatch. If you are located outside of a service  
coverage area, travel charges will be applied.  
All parts or systems returned to NECAM must be accompanied  
with an RMA (Return Material Authorization) number. To  
obtain an RMA number for product return, please contact the  
FT Customer Support line at: 1-866-269-1239.  
Limitation of Damages and Implied Warranties  
NEC Corporation of America's sole liability for any defective  
product is limited to the repair or replacement of the product  
at our option. NEC Corporation of America shall not be liable  
for:  
1. Damage to other property caused by any defects in this  
product, damages based upon inconvenience, loss of use of  
the product, loss of time or data, commercial loss; or  
2. Any other damages of any kind.  
NEC CORPORATION OF AMERICA MAKES NO OTHER  
EXPRESS WARRANTY WITH RESPECT TO THIS  
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING  
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OR FITNESS, ARE LIMITED IN  
DURATION TO THE TERM OF THE EXPRESS  
WARRANTY STATED HEREIN. LIABILITY FOR  
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER  
ANY WARRANTIES IS EXCLUDED TO THE EXTENT  
PERMITTED BY LAW.  
Note: Some states and provinces do not allow the exclusion  
or limitation of incidental or consequential damages, so the  
above limitation or exclusion may not apply to you. Some  
states do not allow limitations on how long an implied  
warranty lasts, so the above limitation may not apply to you.  
This warranty gives you specific legal rights, and you may also  
have other rights that vary from state to state and province to  
province.  
Note: All Products returned to NEC Corporation of America  
for service MUST have prior approval. This may be obtained  
by calling 1-866-269-1239.  
NECCare Service  
 
This Product is warranted in accordance with the terms of this  
limited warranty. Consumers are cautioned that Product  
performance is affected by system configuration, software, the  
application, customer data, and operator control of the system,  
among other factors.  
While NEC Corporation of America products are considered to  
be compatible with many systems, the specific functional  
implementation by the customers of the product may vary.  
Therefore, the suitability of a product for a specific purpose or  
application must be determined by the customer and is not  
warranted by NEC Corporation of America.  
It’s quick and convenient to register your new NEC Corporation of America  
Express5800/300 Series Server to receive fast service and support. It’s easy!  
To register online, just go to:  
NECCare Service  
 
461-00013-001  
 

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