Panasonic Webcam KX HNC200 User Manual

Installation Guide  
Home Network System  
Indoor Camera  
Model No.  
KX-HNC200  
Thank you for purchasing a Panasonic product.  
This document explains how to install the indoor camera properly.  
For details about how to use the system, refer to the User’s Guide (page 13).  
Please read this document before using the unit and save it for future reference.  
For assistance, visit our Web site: www.panasonic.com/support  
for customers in the U.S.A. or Puerto Rico.  
Printed in China  
 
Introduction  
Accessory information  
Supplied accessories  
No.  
Accessory item/Part number  
Quantity  
A
AC adaptor/PNLV2360Z  
1
A
Other information  
R Design and specifications are subject to change without notice.  
R The illustrations in these instructions may vary slightly from the actual product.  
Trademarks  
R microSDHC is a trademark of SD-3C, LLC.  
R iPhone and iPad are registered trademarks of Apple Inc.  
R Android is a trademark of Google Inc.  
R All other trademarks identified herein are the property of their respective owners.  
Notice  
R The hub supports microSD and microSDHC memory cards. In this document, the term  
“microSD card” is used as a generic term for any of the supported cards.  
3
 
   
Important Information  
R Never touch the plug with wet hands.  
Danger of electric shock exists.  
R Do not connect non-specified devices.  
About this system  
R This system is an auxiliary system; it is not  
designed to provide complete protection  
from property loss. Panasonic will not be  
held responsible in the event that property  
loss occurs while this system is in operation.  
R This product should not be used as  
substitute for a medical or caregiver’s  
supervision. It is the caregiver’s  
Installation  
R To prevent the risk of fire or electrical  
shock, do not expose the product to rain or  
any type of moisture.  
R Do not place or use this product near  
automatically controlled devices such as  
automatic doors and fire alarms. Radio  
waves emitted from this product may cause  
such devices to malfunction resulting in an  
accident.  
responsibility to stay close enough to  
handle any eventuality.  
R Do not allow the AC adaptor to be  
excessively pulled, bent or placed under  
heavy objects.  
For your safety  
R Keep small parts, such as microSD cards  
and screws, out of the reach of children.  
There is a risk of swallowing. In the event  
they are swallowed, seek medical advice  
immediately.  
To prevent severe injury and loss of life/  
property, read this section carefully before  
using the product to ensure proper and safe  
operation of your product.  
WARNING  
Operating safeguards  
R Unplug the product from power outlets  
before cleaning. Do not use liquid or  
aerosol cleaners.  
R Do not disassemble the product.  
R Never put metal objects inside the product.  
If metal objects enter the product, turn off  
the circuit breaker and contact an  
authorized service center.  
Power connection  
R Use only the power source marked on the  
product.  
R Do not overload power outlets and  
extension cords. This can result in the risk  
of fire or electric shock.  
R Completely insert the AC adaptor/power  
plug into the power outlet. Failure to do so  
may cause electric shock and/or excessive  
heat resulting in a fire.  
Medical  
R Consult the manufacturer of any personal  
medical devices, such as pacemakers or  
hearing aids, to determine if they are  
adequately shielded from external RF  
(radio frequency) energy. DECT features  
operate between 1.92 GHz and 1.93 GHz  
with a peak transmission power of 115 mW.  
R Do not use the product in health care  
facilities if any regulations posted in the  
area instruct you not to do so. Hospitals or  
health care facilities may be using  
R Regularly remove any dust, etc. from the  
AC adaptor/power plug by pulling it from  
the power outlet, then wiping with a dry  
cloth. Accumulated dust may cause an  
insulation defect from moisture, etc.  
resulting in a fire.  
R Unplug the product from power outlets if it  
emits smoke, an abnormal smell, or makes  
an unusual noise. These conditions can  
cause fire or electric shock. Confirm that  
smoke has stopped emitting and contact us  
R Unplug from power outlets and never touch  
the inside of the product if its casing has  
been broken open. Danger of electric shock  
exists.  
equipment that could be sensitive to  
external RF energy.  
4
 
   
Important Information  
CAUTION  
For best performance  
Installation and location  
Hub location/avoiding noise  
R Never install wiring during a lightning storm.  
R The AC adaptor is used as the main  
disconnect device. Ensure that the AC  
outlet is installed near the product and is  
easily accessible.  
R To avoid the risk of strangulation, keep the  
product and the AC adaptor cord at least  
1 m (3 feet) from a child’s crib and out of  
the reach of small children.  
R Mount the product on the stable location  
where the camera can be adequately  
supported when installing.  
R Do not mount the product on soft material.  
It may fall down, break or cause injury.  
R Do not mount the product on the following  
materials: gypsum board, ALC (autoclaved  
lightweight cellular concrete), concrete  
block, plywood less than 25 mm (1 inch)  
thick, and etc.  
The hub and other compatible Panasonic  
devices use radio waves to communicate with  
each other.  
R For maximum coverage and noise-free  
communications, place your hub:  
– at a convenient, high, and central  
location with no obstructions between  
the product and hub in an indoor  
environment.  
– away from electronic appliances such as  
TVs, radios, personal computers,  
wireless devices, or other phones.  
– facing away from radio frequency  
transmitters, such as external antennas  
of mobile phone cell stations. (Avoid  
putting the hub on a bay window or near  
a window.)  
R If the reception for a hub location is not  
satisfactory, move the hub to another  
location for better reception.  
Preventing accidents and injuries  
R Do not put your ear(s) near the speaker, as  
loud sounds emitted from the speaker may  
cause hearing impairment.  
Environment  
R Keep the product away from electrical noise  
generating devices, such as fluorescent  
lamps and motors.  
R The product should be kept free from  
excessive smoke, dust, high temperature,  
and vibration.  
R Do not expose this product to direct  
sunlight or other forms of powerful light  
such as halogen lights for long periods of  
time. (This may damage the image sensor.)  
R Do not place heavy objects on top of the  
product.  
Important safety  
instructions  
When using your product, basic safety  
precautions should always be followed to  
reduce the risk of fire, electric shock, and  
injury to persons, including the following:  
1. Do not use this product near water for  
example, near a bathtub, washbowl,  
kitchen sink, or laundry tub, in a wet  
basement or near a swimming pool.  
2. Use only the power cord indicated in this  
document.  
R When you leave the product unused for a  
long period of time, unplug the product from  
the power outlet.  
R The product should be kept away from heat  
sources such as heaters, kitchen stoves,  
etc. It should not be placed in rooms where  
the temperature is less than 0 °C (32 °F) or  
greater than 40 °C (104 °F). Damp  
basements should also be avoided.  
R Operating the product near electrical  
appliances may cause interference. Move  
away from the electrical appliances.  
SAVE THESE INSTRUCTIONS  
5
 
   
Important Information  
Notice:  
Other information  
Routine care  
R Wipe the outer surface of the product with a  
soft moist cloth.  
R Do not use benzine, thinner, or any  
abrasive powder.  
Camera image quality  
R Camera images may have the following  
characteristics.  
– Colors in images may differ from the  
actual colors.  
– When there is light behind the subject  
(i.e., backlighting), faces may appear  
dark.  
– Image quality may be reduced in dark  
locations.  
– Images may appear hazy when there  
are outdoor lights in use.  
Protecting your recordings  
R Do not remove the microSD card or  
disconnect the hub’s AC adaptor while  
reading or writing data to the microSD card.  
Data on the card could become corrupted.  
R If a microSD card malfunctions or is  
exposed to electromagnetic waves or static  
electricity, data on the card could become  
corrupted or erased. Therefore we  
recommend backing up important data to a  
computer or other device.  
6
 
 
Setup  
Indicator  
Status  
Red, blinking quickly Camera is out of  
range of the hub, or  
Part names and functions  
H
device malfunction  
Amber, blinking  
Camera is not  
registered to a hub  
A
*1 You can configure the camera so that its  
LED indicator does not light during  
I
normal operation. For more information,  
refer to the User’s Guide (page 13).  
B
C
D
E
F
G
Setup overview  
Lens unit  
Microphone  
Stand  
LED indicator  
Hole  
You can prevent the camera from falling  
by passing a string through the hole in the  
stand.  
Temperature sensor  
Speaker  
1
Initial setup  
Make sure you can access the system  
using your mobile device. For details,  
refer to the System Setup Guide included  
with your hub.  
2
3
4
Registration  
Required only if the camera was  
purchased separately (i.e., not as part of  
a bundle).  
M
N
Confirm the usage area  
Used when registering the camera to the  
hub.  
DC jack  
Read the information in this document to  
confirm that the desired usage area is  
suitable to proper operation.  
Connection  
Place the camera in the desired location  
and connect it to the power outlet.  
About the LED indicator  
You can use the LED indicator to confirm the  
camera’s status.  
Registering the camera  
Indicator  
Status  
Off  
No power, or LED  
indicator is turned  
This procedure is not required for devices  
that were included as part of a bundle.  
*1  
off  
Before you can use the camera, it must be  
registered to the hub.  
*1  
Green, lit  
Normal operation  
Green, blinking  
Red  
Registration mode  
If the camera is not registered to a hub, the  
camera’s LED indicator blinks in amber.  
You can register each device by using the  
registration buttons or the [Home Network]  
app.  
Motion detection  
feature was triggered  
Red, blinking  
Live images are  
being viewed or  
recorded  
7
 
         
Setup  
Note:  
Using visible light to detect  
motion  
The camera can detect motion by recognizing  
changes in the brightness of areas that are  
visible to the camera.  
R Before registering the camera, make sure  
the AC adaptors of the hub and camera are  
connected and each device is powered.  
Using registration buttons  
1
Hub:  
Press and hold M  
CAMERAN until the  
LED indicator blinks in green.  
1
2
Camera:  
Press and hold M  
N until the LED  
indicator blinks in green (page 7).  
R When registration is complete, the hub  
sounds one long beep.  
2
Note:  
R To cancel the registration, press the  
registration button on the hub and on the  
camera.  
R If registration fails, the hub sounds several  
short beeps.  
Vertical detection range: approx. 50°  
Distance of detectable motion: approx. 5 m  
(16.4 feet)  
1
2
Note:  
R Movement may be incorrectly detected  
when the moving object and the  
background have similar colors.  
R Movement may be incorrectly detected  
when there are sudden changes to the  
overall brightness level, such as when  
lights are turned on.  
Using the app  
When you register the camera by using the  
[Home Network] app, you can assign a name  
to your devices and group them by location.  
For more information, refer to the User’s  
Guide (page 13).  
R Detection becomes difficult when the image  
is dark.  
R You can adjust the area detectable by the  
visual sensor. For more information, refer to  
the User’s Guide (page 13).  
Information about sensor  
features  
The camera has 3 sensor features: a visual  
sensor used for motion detection, a  
temperature sensor, and a sound sensor.  
Please read the following information about  
each sensor before deciding where to install  
the camera.  
Note:  
R The camera’s sensor features are not  
designed to be used in situations that  
require high reliability. We do not  
recommend use of the sensor features in  
these situations.  
R Panasonic takes no responsibility for any  
injury or damage caused by the use of the  
camera’s sensor features.  
8
 
 
Setup  
Direction of motion  
Sound sensor  
It is easier to detect objects that move  
sideways in front of the camera, and more  
difficult to detect objects that move directly  
toward the front of the camera.  
The sensor is triggered when the set sound  
level is exceeded.  
Note:  
R The sound sensor does not function while  
the camera’s lullaby feature is playing a  
lullaby.  
A
R The sound sensor may not function as  
desired when the camera is placed in noisy  
environments.  
R You can adjust the sound level setting of  
the sound sensor. For more information,  
refer to the User’s Guide (page 13).  
B
Confirming the usage area  
C
Wireless communication range  
The wireless communication range of each  
device in the system from the hub is  
approximately 50 m (160 feet) indoors and  
approximately 300 m (1,000 feet) outdoors.  
Wireless communication may be unreliable  
when the following obstacles are located  
between the hub and other devices.  
R Metal doors or screens  
D
E
R Walls containing aluminum-sheet insulation  
R Walls made of concrete or corrugated iron  
R Double-pane glass windows  
R Multiple walls  
R When using each device on separate floors  
or in different buildings  
It is difficult to detect movement directly  
towards the front of the camera.  
It is easy to detect movement sideways in  
front of the camera.  
Detection range  
Horizontal detection range: approx. 70°  
Camera  
Note:  
R The camera’s LED indicator blinks quickly  
in red if it is out of range of the hub. In this  
case, confirm all connections, including  
those of the hub.  
Temperature sensor  
The sensor is triggered when the set  
temperature range is exceeded.  
Note:  
Usage area cautions  
Using the camera in the following areas may  
cause deformation, malfunction, or operational  
failure.  
R In direct sunlight  
R Areas exposed to grease or steam, such as  
kitchens  
R The temperature sensor may not detect  
temperature accurately if the camera is  
exposed to warm or cool breezes from  
heating/cooling systems.  
R You can adjust the temperature setting of  
the temperature sensor. For more  
information, refer to the User’s Guide  
(page 13).  
R Near fire or heating devices  
9
 
 
Setup  
R Near magnetic fields (such as near  
microwaves and magnets)  
outlet. Do not connect the AC adaptor to a  
ceiling-mounted AC outlet, as the weight of  
the adaptor may cause it to become  
disconnected.  
R Areas subject to extreme temperature  
changes, such as next to air conditioners  
R Areas with reflective objects, such as glass,  
that can interfere with detection of  
temperature variation  
R Areas where the temperature is affected by  
strong illuminating objects (such as  
fluorescent lights)  
Power failure  
R The camera will not work during a power  
failure.  
R Near devices that emit strong radio waves,  
such as mobile phones  
Placing the camera on a flat area  
When you place the camera on a flat area,  
you can prevent the camera from falling by  
passing a string through the hole (page 7) in  
the stand.  
Connections  
1
Pass a string (not supplied) through the  
hole in the stand.  
Insert the AC adaptor plug firmly into the  
DC jack.  
2
Tie the string and hook it to the bracket.  
Connect the AC adaptor to the power  
outlet.  
Note:  
R Use only the supplied Panasonic AC  
adaptor PNLV236.  
2
1
Note about power connections  
AC adaptor connection  
R The AC adaptor must remain connected at  
all times. (It is normal for the adaptor to feel  
warm during use.)  
R The AC adaptor should be connected to a  
vertically oriented or floor-mounted AC  
10  
 
 
Setup  
2
Mount the camera to the wall.  
Screws  
1
2
Wall mounting  
R Mount the camera on the stable location  
where the unit can be adequately  
supported when installing.  
28 mm (1 3/32 inches)  
R The AC adaptor should be connected to a  
vertically oriented or floor-mounted AC  
outlet. Do not connect the AC adaptor to a  
ceiling-mounted AC outlet, as the weight of  
the adaptor may cause it to become  
disconnected.  
R Do not mount the camera on a soft  
material. It may fall down, break or cause  
injury.  
2
1
R Do not mount the camera on the following  
places: plaster board, ALC (autoclaved  
lightweight cellular concrete), concrete  
block, plywood less than 25 mm (1 inch)  
thick, and etc.  
3
Adjust the angle of the camera.  
1
Drive the screws (not supplied) into the  
wall.  
Longer than 20 mm (25/32 inches)  
Space 1.3 mm (1/32 inches)  
1
2
1
2
Note:  
R Use the following template when  
determining the location of the screw  
holes.  
28 mm  
(1 3/32 inches)  
 
11  
 
Appendix  
Testing the motion  
detection range  
After you have installed the [Home Network]  
app on your mobile device, you can use your  
mobile device to test the performance of the  
camera’s motion detection feature. For more  
information, refer to the User’s Guide  
(page 13).  
Features available when  
using the [Home Network]  
app  
Some of the features that are available when  
using the [Home Network] app are listed  
below. For more information, refer to the  
User’s Guide (page 13).  
Security system  
2
3
Start the [Home Network] app and  
display live images from the camera.  
You can use the app to arm and disarm the  
security system, confirm the current status  
of the sensor, and view a log of previous  
security events.  
Live camera monitoring  
You can view live images from the camera,  
even while away from home.  
Move to an area within the camera’s  
viewable area.  
While moving near the camera, use your  
mobile device to observe where you are  
in the viewable area when the camera’s  
motion detection feature is triggered.  
R When the motion detection feature is  
triggered, the camera’s LED indicator  
lights in red for about 3 seconds.  
Listen and talk  
You can use your mobile device to talk and  
listen to anyone within range of the  
camera’s microphone and speaker.  
Sensor adjustment  
You can adjust the detection range of the  
visual sensor and the setting levels of the  
sound sensor and temperature sensor.  
Sensor integration  
4
Note the areas of the viewable area  
where movement is detected, and make  
adjustments as necessary.  
Note:  
You can configure the camera’s sensor  
features to trigger other system events,  
R You can adjust the area detectable by the  
visual sensor. For more information, refer to  
the User’s Guide (page 13).  
*1  
such as camera recording , turning on an  
electric device (such as a lamp), etc.  
(Appropriate device required.)  
*1 A commercially-available microSD  
card must be inserted into the hub in  
order to record images.  
Testing the microphone  
To test the microphone, speak loudly and  
clearly into the microphone while a mobile  
device user is viewing live images from the  
camera.  
Notification  
You can configure the camera to send a  
notification to the [Home Network] app  
when the camera’s sensor features are  
triggered, for example, if a baby is crying  
(sound sensor) or if the room becomes too  
warm or too cold (temperature sensor).  
12  
 
     
Appendix  
Accessing the User’s Guide Specifications  
The User’s Guide is a collection of online  
documentation that helps you get the most out  
of the [Home Network] app.  
R Standards  
DECT 6.0 (Digital Enhanced Cordless  
Telecommunications 6.0)  
R Frequency range  
DECT: 1.92 GHz – 1.93 GHz  
R RF transmission power  
DECT: 115 mW (max.)  
R Power source  
120 V AC, 60 Hz  
R Power consumption  
Standby: 1.3 W  
®
®
1
iPhone /iPad  
Tap in the app’s home screen.  
Android™ devices  
Tap or press your mobile device’s  
menu button in the app’s home screen.  
2
Tap [User’s Guide].  
Note:  
During operation:  
R You can also access the User’s Guide at  
1.4 W (when the LED lights are not lit)  
2.2 W (when the LED lights are lit)  
R Operating conditions  
0 °C – 40 °C (32 °F – 104 °F)  
up to 90% relative humidity  
(non-condensing)  
the web page listed below.  
R Transmitting range  
Approx. 50 m (160 feet) indoors  
Approx. 300 m (1,000 feet) outdoors  
R Image sensor  
homenetwork/manual/  
0.3 megapixel CMOS  
R Minimum illuminance required  
*1  
0 lx  
R Focal length  
Fixed (0.4 m (1.3 feet) – infinity)  
R Angular field of view (camera angle)  
Horizontal: approx. 70°  
Vertical: approx. 50°  
R Motion detection method  
Visual sensor  
R Motion detection range  
Horizontal: approx. 70°  
Vertical: approx. 50°  
R Adjustable mounting angles  
Horizontal: ±90°  
Vertical: facing forward - facing down  
approx. 60°  
(adjustable when mounting)  
R Dimensions  
Approx. 102 mm ´ 75 mm ´ 75 mm (4  
inches ´ 2 15/16 inches ´ 2 15/16 inches)  
R Mass (weight)  
Approx. 160 g (0.35 lb)  
*1 The IR-LED will be lighted at the low  
illuminance conditions.  
 
13  
     
Appendix  
cordless telephone should not be placed near  
or on top of a TV or VCR. If interference is  
experienced, move the cordless telephone  
further away from the TV or VCR. This will  
often reduce or eliminate interference.  
FCC and other information  
This device complies with Part 15 of the FCC  
Rules. Operation is subject to the following  
two conditions:  
(1) This device may not cause harmful  
interference, and (2) this device must accept  
any interference received, including  
interference that may cause undesired  
operation.  
FCC RF Exposure Warning:  
R This product complies with FCC radiation  
exposure limits set forth for an uncontrolled  
environment.  
R To comply with FCC RF exposure  
requirements, the device must be installed  
and operated 20 cm (8 inches) or more  
between the product and all person’s body.  
R This product may not be collocated or  
operated in conjunction with any other  
antenna or transmitter.  
R For body-worn operation, the handset must  
be used only with a non-metallic accessory.  
Use of other accessories may not ensure  
compliance with FCC RF exposure  
requirements.  
Privacy of communications may not be  
ensured when using this phone.  
CAUTION:  
Any changes or modifications not expressly  
approved by the party responsible for  
compliance could void the user’s authority to  
operate this device.  
NOTE:  
This equipment has been tested and found to  
comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules.  
These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation. This  
equipment generates, uses, and can radiate  
radio frequency energy and, if not installed  
and used in accordance with the instructions,  
may cause harmful interference to radio  
communications. However, there is no  
guarantee that interference will not occur in a  
particular installation. If this equipment does  
cause harmful interference to radio or  
television reception, which can be determined  
by turning the equipment off and on, the user  
is encouraged to try to correct the interference  
by one or more of the following measures:  
– Reorient or relocate the receiving antenna.  
– Increase the separation between the  
equipment and receiver.  
Notice:  
R FCC ID can be found on the rear of the unit.  
– Connect the equipment into an outlet on a  
circuit different from that to which the  
receiver is connected.  
– Consult the dealer or an experienced radio/  
TV technician for help.  
Some cordless telephones operate at  
frequencies that may cause interference to  
nearby TVs and VCRs. To minimize or  
prevent such interference, the base of the  
14  
 
 
Appendix  
Customer services  
Customer Services Directory (United States and Puerto Rico)  
Obtain Product Information and Operating Assistance; locate your nearest  
Dealer or Service Center; purchase Parts and Accessories; or make Customer  
Service and Literature requests by visiting our Web Site at:  
or, contact us via the web at:  
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),  
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.  
For hearing or speech impaired TTY users, TTY: 1-877-833-8855  
Accessory Purchases (United States and Puerto Rico)  
Purchase Parts, Accessories and Owner’s Manual online for all  
Panasonic Products by visiting our Web Site at:  
or, send your request by E-mail to:  
You may also contact us directly at:  
1-800-237-9080 (Fax Only)  
(Monday - Friday 9 am to 9 pm, EST.)  
Panasonic National Parts Center  
20421 84th Avenue S., Kent, WA 98032  
(We accept Visa, MasterCard, Discover Card, American Express.)  
For hearing or speech impaired TTY users, TTY: 1-866-605-1277  
15  
 
 
Appendix  
Warranty (For United States and Puerto Rico)  
Panasonic Home Network System Products  
Limited Warranty  
Limited Warranty Coverage  
If your product does not work properly because of a defect in materials or workmanship,  
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length  
of the period indicated on the chart below, which starts with the date of original purchase  
(“Limited Warranty period”), at its option either (a) repair your product with new or  
refurbished parts, or (b) replace it with a new or a refurbished equivalent value product, or  
(c) refund your purchase price. The decision to repair, replace or refund will be made by  
the warrantor.  
Parts  
One (1) Year  
90 days  
Labor  
One (1) Year  
N/A  
Home Network System Products  
microSD card (Included model only)  
During the “Labor” Limited Warranty period there will be no charge for labor. During the  
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your  
product prepaid during the Limited Warranty period. This Limited Warranty excludes both  
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited  
Warranty only applies to products purchased and serviced in the United States or Puerto  
Rico. This Limited Warranty is extended only to the original purchaser and only covers  
products purchased as new.  
Mail-In Service--Online  
Online Repair Request  
To submit a new repair request and for quick repair status visit our Web Site at  
When shipping the unit carefully pack in a padded shipping carton, include all  
accessories, and send it prepaid. Include a letter detailing the complaint, a return  
address and provide a day time phone number where you can be reached. P.O. Boxes  
are not acceptable. Keep the tracking number for your records. A copy of valid  
registered receipt is required under the 1 year parts and labor Limited Warranty.  
For Limited Warranty service for headsets if a headset is included with this  
product please follow instructions above.  
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE  
PURCHASER WILL BE REQUIRED TO FURNISH A SALES  
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,  
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE  
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH  
PROOF OF PURCHASE.  
16  
 
 
Appendix  
Limited Warranty Limits And Exclusions  
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,  
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty  
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are  
caused by products not supplied by the warrantor, or failures which result from accidents,  
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty  
installation, set-up adjustments, misadjustment of consumer controls, improper  
maintenance, power line surge, lightning damage, modification, introduction of sand,  
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or  
rental use of the product, or service by anyone other than a Factory Service Center or  
other Authorized Servicer, or damage that is attributable to acts of God.  
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED  
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR  
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR  
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this  
excludes damages for lost time, lost calls or messages, cost of having someone remove or  
re-install an installed unit if applicable, travel to and from the servicer. The items listed are  
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,  
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE  
PERIOD OF THE LIMITED WARRANTY.  
Some states do not allow the exclusion or limitation of incidental or consequential  
damages, or limitations on how long an implied warranty lasts, so the exclusions may not  
apply to you.  
This Limited Warranty gives you specific legal rights and you may also have other rights  
which vary from state to state. If a problem with this product develops during or after the  
Limited Warranty period, you may contact your dealer or Service Center. If the problem is  
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department  
at the addresses listed for the warrantor.  
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,  
ARE YOUR RESPONSIBILITY.  
When you ship the product  
• Carefully pack your unit, preferably in the original carton.  
• Attach a letter, detailing the symptom.  
• Send the unit to Panasonic Exchange Center, prepaid and adequately insured.  
• Do not send your unit to Panasonic Corporation of North America listed on the back  
cover or to executive or regional sales offices. These locations do not repair consumer  
products.  
17  
 
Notes  
18  
 
Notes  
19  
 
IMPORTANT!  
If your product is not working properly. . .  
A
B
Reconnect the AC adaptor to the camera.  
Use the Home Network app to access the User’s Guide  
and refer to the Troubleshooting section.  
• FAQ and troubleshooting hints are available.  
For your future reference  
We recommend keeping a record of the following information to assist with any repair under  
warranty.  
Serial No.  
Date of purchase  
(found on the bottom of the stand)  
Name and address of dealer  
Attach your purchase receipt here.  
Two Riverfront Plaza, Newark, NJ 07102-5490  
© Panasonic System Networks Co., Ltd. 2014  
 

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